FAQ
Got questions? We’ve got answers! Whether you’re wondering about our authenticity, pre-orders, delivery times, or payment options, this section covers everything you need to know. If you still need help, feel free to reach out—we’re always here for you!
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What are the delivery charges?
Our standard delivery charges are Rs. 300/- for Karachi. For other cities, charges vary depending on the weight of the parcel. We’ll inform you of the exact amount at checkout.
How long does delivery take?
Our delivery time is 3 to 7 working days.
Is Fluxst an authentic store?
Absolutely! At Fluxst, we take authenticity seriously. We only sell 100% original, genuine products, we do not deal in replicas, fakes, or counterfeit items. Our commitment to quality and trust is what sets us apart.
Every product is carefully sourced from authorized retailers, distributors and official brand stores to ensure authenticity, freshness, and premium quality. Our customers can shop with complete confidence, knowing they are receiving the exact same products which they ordered.
Do you take advance payment?
Yes, we require a PKR 500 advance payment for order confirmation. Once you send the payment, you can share the screenshot on our Instagram page or WhatsApp along with your Order# and complete Order details so that we can cross-check and process your order as soon as possible.
Do you offer returns or exchanges?
Returns and exchanges are not accepted unless the item is damaged or incorrect upon delivery. Please visit our Return & Exchange Policy section for further details.
Can I cancel or modify my order?
We understand that sometimes you may need to make changes to your order. At Fluxst, we allow cancellations and modifications only if you contact us before your order is dispatched. Please contact us immediately via Instagram or WhatsApp. Once the order is dispatched, cancellations or modifications are not possible.
How can I track my order?
In order to track your order, you can message us on our WhatsApp or Instagram handle directly, we will share your tracking details.
What payment methods do you accept?
We offer both Cash on Delivery (COD) and Bank Transfer as payment options. However, for COD orders, we require an advance payment of PKR 500 to confirm the order. The advance amount may vary depending on the total order value. Customers can make this payment via Bank Transfer and send a screenshot of the transaction to us on WhatsApp or Instagram. Once the payment is received, we will update you and will process the order as soon as possible.
Orders will not be processed without advance.
Do you offer pre-orders?
Absolutely! You can pre-order any brand or product from the US, UK, or UAE. Just send us the product link on our Instagram page, and we’ll provide a quote.